ISBN 9780070277298

Author/Module Code: HORSFALL

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Office Skills: Practical Approach Book 2 e5 covers the following: Elective Units 1. BSBWOR203A - Work effectively with others 2. BSBINN201A - Contribute to workplace innovation 3. BSBCUS201A - Deliver a service to customers 4. BSBINM201A - Process and maintain workplace information 5. BSBINM202A - Handle mail 6. BSBITU203A - Communicate electronically 7. BSBITU201A - Produce simple word processed documents 8. BSBITU202A - Create and use spreadsheets Online Chapters 9. BSBWOR204A - Use business technology 10. BSBCMM201A - Communicate in the workplace 11. BSBOHS201A - Participate in OHS processes