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ISBN 9780170354172

Weight: 1.45 grams

Author/Module Code: DWYER

View other books by this author/module code

Price: $83.00 AUD inc GST


The Business Communication Handbook, 10e is designed to cover a range of skills required in today’s busy workplaces with a special focus on business communication. Written, verbal and interpersonal communication skills are essential for personal development, employment and active involvement in our social and professional lives.
Closely aligned to the national competencies of the BSB07 Business Services Training Package, The Business Communication Handbook, 10e is divided in to the following sections:
• Workplace Communication
• Workplace Relations
• Workplace Documents
• Career Development
Students undertaking the BSB40212 Certificate IV in Business and BSB40507 Certificate IV in Business Administration will find that the text is closely aligned with the competencies and content of these courses.

Part One – Workplace communication

1. Communication in today’s workplace
2. Interpersonal skills/ Negotiation and conflict management - tbc
3. Organise workplace information
4. Develop personal and work priorities
5. Presentations and public speaking
6. Monitor a safe workplace
7. Implement and monitor environmentally sustainable work practices

Part Two – Workplace relations

8. Effective workplace relationships
9. Promote and ensure team effectiveness
10. Provide leadership
11. Deliver and monitor service to customers
12. Manage quality customer service
13. Organise and manage meetings

Part Three – Workplace documents

14. Analyse and present research information
15. Business writing
16. Writing business letters
17. Writing emails, memos and short reports
18. Writing long reports
19. Writing technical documents
20. Record keeping
21. Visual communication for continuous improvement– illustrating information and data with graphics

Part Four – Career development

22. Job-seeking skills

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